Effective Date: January 8, 2025
1. General Policy
All ticket sales on Fun-Scout.com are final. We do not offer refunds or exchanges unless the event is canceled, rescheduled, or there are exceptional circumstances as outlined below.
2. Event Cancellations or Rescheduling
- Cancellation: If an event is canceled, ticket holders are entitled to a full refund, including any service fees. Refunds will be processed automatically to the original method of payment within 7-10 business days.
- Rescheduling: If an event is rescheduled, tickets will remain valid for the new date. If you cannot attend the rescheduled event, you may request a refund within 14 days of the announcement of the new date.
3. Exceptional Circumstances
Refunds or exchanges may be considered in exceptional cases, such as:
- Medical Emergencies: With valid documentation, requests can be made up to 48 hours before the event.
- Duplicate Purchases: If accidental duplicate tickets are purchased, contact us within 24 hours for resolution.
4. How to Request a Refund or Exchange
- Contact Us: Submit a request through our Contact Us page, providing your order number, event details, and reason for the request.
- Processing Time: Requests will be reviewed within 5 business days. Approved refunds will be processed within 7-10 business days to the original payment method.
5. Non-Refundable Items
The following are not eligible for refunds or exchanges:
- Partially used tickets
- Tickets purchased from third-party sellers
- Merchandise or ancillary items
6. Contact Information
For any questions regarding this policy, please reach out to our customer support team at support@fun-scout.com.
